With the potential for delivering instant responses around the clock, chatbots free up customer support teams to apply their emotional intelligence and time to more complex issues. Most importantly, a chatbot can influence a customer relationship by responding to requests faster while meeting customer expectations. With chatbots, people can have a conversation or interact with a software program that helps them find answers quickly. They’re also used with popular chat and messaging platforms like SMS, Facebook Messenger, WhatsApp, and WeChat. Most of us as consumers are familiar with bots for customer service.
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